At SUPPORTTUNE LIVE LIMITED, we strive to provide the highest quality of support services to our clients. If for any reason you are not satisfied with our services, please review our refund policy below.
1. General Refund Policy
- Eligibility for Refund: Refunds are available only for services that have been prepaid and are not yet utilized. Used or partially used services are not eligible for a refund.
- Request for Refund: To request a refund, please contact our support team at info@supporttune.com within 30 days of your purchase. Provide your order details and the reason for your refund request.
- Processing Time: Refund requests will be processed within 14 business days of receipt. Approved refunds will be issued to the original payment method.
2. Monthly Subscription Services
- Cancellation: Monthly subscriptions can be canceled at any time. If you cancel, you will continue to have access to the service through the end of your current billing period.
- Refunds: Refunds for monthly subscriptions are not provided for partial months. If you cancel a monthly subscription, you will not receive a refund for the current billing period.
3. Annual Subscription Services
- Cancellation: Annual subscriptions can be canceled at any time. If you cancel within the first 30 days of your subscription, you are eligible for a full refund. If you cancel after 30 days, you will receive a prorated refund for the remaining months of your subscription.
- Prorated Refund Calculation: The prorated refund will be calculated based on the unused months of the subscription, less any discounts that were applied at the time of purchase.
4. One-Time Services
- Refunds: One-time services are eligible for a refund if the service has not yet been delivered or utilized. Once the service is delivered or utilized, it is non-refundable.
5. Dispute Resolution
- Contact Us: If you have any issues with our services or believe you are entitled to a refund, please contact our support team at info@supporttune.com. We will work with you to resolve any disputes.
- Escalation: If we are unable to resolve your issue to your satisfaction, you may escalate the matter by contacting our customer service manager.
6. Changes to This Refund Policy
We may update this refund policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. Please review this policy periodically for any changes.
7. Contact Us
If you have any questions about this refund policy or need further assistance, please contact us at:
SUPPORTTUNE LIVE LIMITED
Address: 71-75 Shelton Street, London, England, WC2H 9JQ
Email: info@supporttune.com
Website: supporttune.com