Technical support

Hire a technical support operation that grows with you.

Technical agents become experts in your product, enabling 24/7 product assistance,

fast tier 1 support and technical pre-sales.


Technical support is a fully-managed solution with month to month pricing.



“Our SUPPORTTUNE team has been phenomenal. They assess all chats as they come in and make informed decisions on their own.”


Free your team from Tier 1 support

Allow your in-house team to focus on higher-value tasks by letting SUPPORTTUNE handle your Tier 1 support. We handle routine inquiries efficiently, reducing your workload and improving employee satisfaction.

Extend your coverage hours

Expand your support coverage across time zones with our global team. With our follow-the-sun model, SUPPORTTUNE agents work normal hours in their respective time zones, no graveyard shifts, and no mistakes due to late night fatigue. Support your customers wherever they are, whenever they need it.

Fully trained and managed support

All of SUPPORTTUNE’s plans come with management and training included. Our team leaders ensure that we integrate seamlessly with your existing help desks and processes. With training, we ensure that your team is continuously improving and resolving issues quickly and satisfactorily.

Shared resource vs. Dedicated agents

Choose a plan that suits your needs. Our ‘Support as a Service’ shared resource provides scalability during fluctuating periods, ensuring no outages, while dedicated agents offer in-depth understanding of your support needs, enabling them to handle more complex tasks on your behalf.

Extra layers of data security

We know how important it is to keep your customer’s data safe and secure. That’s why we prioritize your customer’s data safety with stringent security measures in line with the Australian Privacy Principles and GDPR, ensuring the highest level of data protection.

Works with popular tech platforms

Our platform connects to all major help desks and chat platforms. We use this access to QA, train and track support volume and response times.

Hire full-service teams on demand

Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.