Terms And Conditions

These Terms and Conditions (“Terms”) govern your use of the services provided by SUPPORTTUNE LIVE LIMITED (“we,” “us,” “our”) via our website (supporttune.com) and other related services. By using our services, you agree to comply with and be bound by these Terms.

1. Services

SUPPORTTUNE LIVE LIMITED provides operational support, technical support, call centre, customer support, and ecommerce support services to small businesses and startups.

2. Use of Services

  • Eligibility: You must be at least 18 years old and capable of entering into legally binding agreements to use our services.
  • Account Registration: You may need to create an account to access certain services. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
  • Prohibited Activities: You agree not to use our services for any unlawful or prohibited activities, including but not limited to:
    • Violating any applicable laws or regulations.
    • Infringing on the rights of others.
    • Distributing harmful or malicious software.

3. Fees and Payment

  • Pricing: The prices for our services are listed on our website and are subject to change. We will notify you of any price changes in advance.
  • Payment Terms: Payment for services is due in advance unless otherwise agreed. We accept various payment methods as indicated on our website.
  • Late Payments: Late payments may result in the suspension or termination of services.

4. Cancellation and Refunds

  • Cancellation: You may cancel your subscription or services at any time by contacting us at info@supporttune.com.
  • Refunds: Refunds are provided in accordance with our Refund Policy.

5. Intellectual Property

  • Ownership: All intellectual property rights in our website, services, and content are owned by SUPPORTTUNE LIVE LIMITED or our licensors.
  • License: We grant you a limited, non-exclusive, non-transferable license to use our services for your internal business purposes only.

6. Confidentiality

  • Confidential Information: Both parties agree to keep confidential any proprietary or confidential information received from the other party.
  • Exclusions: Confidential information does not include information that is publicly known, independently developed, or required to be disclosed by law.

7. Data Protection

  • Privacy Policy: Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data.

8. Disclaimers and Limitation of Liability

  • No Warranties: Our services are provided “as is” and “as available” without any warranties, express or implied.
  • Limitation of Liability: To the maximum extent permitted by law, SUPPORTTUNE LIVE LIMITED shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

9. Indemnification

You agree to indemnify and hold SUPPORTTUNE LIVE LIMITED harmless from any claims, damages, liabilities, and expenses arising from your use of our services or your breach of these Terms.

10. Termination

  • By You: You may terminate your use of our services at any time.
  • By Us: We may terminate or suspend your access to our services if you violate these Terms or for any other reason at our sole discretion.

11. Governing Law and Dispute Resolution

  • Governing Law: These Terms shall be governed by and construed in accordance with the laws of England and Wales.
  • Dispute Resolution: Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. Please review these Terms periodically for any changes.

13. Contact Us

If you have any questions about these Terms or need further assistance, please contact us at:

Address: 71-75 Shelton Street, London, England, WC2H 9JQ
Email: info@supporttune.com
Website: supporttune.com